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PRIVACY POLICY

Introduction

The Mindful Mum of London Ltd. (managed by Roberta Brown) is serious about protecting your online privacy.

 

This privacy notice provides you with details of how we collect and process your personal data through your use of our website: www.mindfulmum.org.

The Mindful Mum of London is the data controller and we are responsible for your personal data (referred to as “we,” “us” or “our” in this privacy notice).

Full name of legal entity: The Mindful Mum of London Ltd.

Email address: roberta@mindfulmum.org

We understand that sharing your personal information can be scary. We are aware it is a big responsibility to hold this information and we work hard to keep it safe. 

 

This policy describes the information we process to support our website and the services associated with it. We aim to outline the types of information we collect, why we collect it and how you can manage or delete your information from our records.

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at roberta@mindfulmum.org.

What data we collect, for what purpose and on what legal grounds we process it.

Personal data means any information capable of identifying an individual. It does not include anonymized data.

We may process the following categories of personal data about you:

  • Communication Data that includes any communication you send to us, whether through contact forms on our website, email, text, social media messaging, social media posting or any other avenue. We process this data for the purposes of communicating with you, for record keeping, and to establish, pursue or defend our legal claims. Our legal grounds for this processing is our legitimate interests, which in this case are to reply to communications sent to us, to keep records, and to establish, pursue or defend legal claims.

  • Customer Data that includes data relating to any purchases of goods and/or services, such as your name, title, billing address, delivery address, email address, phone number, contact details, purchase details and your card details. We process this data to supply the goods and/or services you have purchased, and to keep records of such transactions. Our legal grounds for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.

  • User Data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back-ups of our website and/or databases, and to enable publication and administration of our website, other online services and business. Our legal grounds for this processing is our legitimate interests, which in this case are to enable us to properly administer our website and our business.

  • Marketing Data that includes data about your preferences in receiving marketing from us and our third parties, and your communication preferences. We process this data to enable you to take part in our promotions such as competitions, prize draws and free giveaways, to deliver relevant website content and advertisements to you, and to measure or understand the effectiveness of this advertising. Our legal grounds for this processing is our legitimate interests, which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.

We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our legal grounds for this processing is legitimate interests, which is to grow our business to better serve you. We may also use such data to send other marketing communications to you. Our legal grounds for this processing is either consent or legitimate interests (namely to grow our business to better support you).

Sensitive Data

We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offenses. We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email us at: roberta@mindfulmum.org. In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing. We may process your personal data without your knowledge or consent where this is required or permitted by law.

How we collect your personal data

We may collect data about you by your providing the data directly to us (for example, by filling in forms on our site, by registering for our services or by sending us emails). 

 

What information are we processing?

The information we process varies depending on how you use our site, for instance we collect your email address and name when you register for a service on our site. 

  • We store this information: your name, email address and phone number, if submitted, or if you call us. 

  • Our site is linked to social media, so we collect information linked with these also, subject to their individual privacy policies. 

  • We collect information linked to your usage of our site – including the numbers of webinars you attend, your booking history and comments (if you choose to offer feedback). 

  • We use the Wix website platform and Stripe is our payment provider. The direct payment gateways offered by Wix.com adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council. This is a joint effort of brands like Visa, Mastercard, American express and Discover which ensures the secure handling of credit card information by our service providers.

  • We collect information from your usage of our site and services so we can tailor promotions and marketing towards your individual needs. 

  • We collect data from cookies stored on your device, this can include cookie IDs and settings. 

  • We collect data from email correspondences. 

Marketing Communications​

Our legal grounds for processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business to better support you).

We may send you marketing communications from us if (1) you made a purchase or asked for information from us about our goods or services or (2) you agreed to receive marketing communications and in each case, you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However, you can still opt out of receiving marketing emails from us at any time. You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences OR by following the opt-out links on any marketing message sent to you OR by emailing us directly (once you have been receiving their messages). You can ask us to stop sending you marketing messages by emailing us at roberta@mindfulmum.org.

If you opt out of receiving marketing communications, this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc.

 

​Data retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorized use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements. In some circumstances we may anonymize your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Cookies

The Mindful Mum of London Ltd. may utilize cookies to create a more customized experience for our users and customers. For example, on we use a login cookie so members do not have to re-enter their username and password each time they return to our site. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

 

Exercising your GDPR rights

The General Data Protection Regulation gives you the right to access, rectify, port and erase your data.

 

You have the right to restrict our processing of certain parts of your data, for instance from direct marketing which would stop you receiving emails. To exercise this right, send an email to roberta@mindfulmum.org

 

We store your basic contact information until you ask us to delete it. If you want to erase your data from our system send an email to roberta@mindfulmum.org stating this is what you would like to do. 

 

What if this policy changes?

Although most changes are likely to be minor, The Mindful Mum of London Ltd. may change its Privacy Policy from time to time, and at our discretion. We encourage visitors to frequently check this page for any changes to the Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Contacting us

If you need to contact us, you can email us at roberta@mindfulmum.org, call us at +44 7958 915318, or send a letter to: NEED PO BOX. If you have any questions about this Privacy Policy or our practices, please feel free to contact us using one of the methods listed above.

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